Do your products require assembly?
All Toby Chairs products are shipped already assembled, so you can start to enjoy your purchase as soon as it arrives.
What do I do if I've damaged my table / chairs? Will you help fix it?
It's important to us that you love our furniture. By buying one of our pieces, you've taken a chance and invested in us. So in return we will do whatever we can to help you out; if the dog chews the coffee table, we won't replace the table (we're not that nice) but call us and we will do what we can do to fix it at the lowest possible price.
If your mate who doesn't appreciate a good coaster has left his coffee mug on your dining table and there's a horrible mark - phone us. We can talk you through what to do to fix it yourself. Or if you're desperate and we're in you area, we might even be able to swing by with some sandpaper and oil and show you how it's done. If you just don't like the look of your piece when you get it home, I'm really sorry but we can't afford to exchange it for free - we're a startup after all - but if you can pay the return delivery or wait until one of our drivers is heading your way well be happy to exchange it or give you your money back. Just call! We are nice reasonable people and we'll help if we can.
How do I order a Toby Chairs product?
Order your product straight from our website and we will email to confirm receipt and begin working on your furniture.
On average how long does an order take to complete?
Depending on whether your order is for a stock item, or a custom built item, we say 2 – 8 weeks for an order to start and be completed. 80% of the time we deliver within a 4 week period. Busy times of the year require up to 8 weeks. If you need to know how long the wait is currently please contact us. If you require an urgent quick delivery please speak to a member of our team.
How can I best look after my furniture?
In order to keep your Oak furniture in the very best condition, and to give it the longest life possible we recommend that you give it an annual top up of teak oil. You can easily do this using a cloth and spray of teak oil which are readily available in all good DIY shops. You can do this more frequently if you think the finish is starting to look a little dull.
Can I store my furniture outside?
We advise all customers not to keep the furniture outside at anytime. The oak and steel both do not like water environments. The oak will naturally absorb any water, causing the wood to crack, warp an expand. The steel with have a bad reaction to any water and will likely rust. All our materials are treated before delivered but there is always a chance of long term natural change.
Will the steel rust?
If kept in a damp environment, over time the steel will begin to rust. We advise all our customers to keep the furniture in a dry environment.
Will my oak top be waterproof?
We use Treatex Hardwax Oil to protect our oak tops.
Where can I view Timshel Design in person?
In 2017 we will be placing our furniture and products in selected stores around the UK, as well as appearing at markets and shows around the country. When we do we will notify all customers on our newsletter. So join the newsletter today at the bottom of our website and be the first to know where we are!
How long has the business been established?
We started business in 2016 and officially began trading in 2017, though our Toby Chairs design has been a long held family secret for many years.
Where can I see previous customer testimonials and reviews?
You can visit our testimonial page on our website when it is up and running. Here you'll be able to see just a few comments on what our previous customers have to say about our products and services.